Managed Services
Network Management
Continuous infrastructure monitoring with uptime tracking, connectivity logs, and firmware version awareness — identifying vulnerabilities before they cause problems.
Overview
Infrastructure visibility that enables rapid response.
Network Management reports on device status to identify potential vulnerabilities before they cause problems. The service emphasizes ongoing infrastructure monitoring to enable rapid response to outages, failures, and security issues, with manual tasks handled on recurring schedules to verify automated systems are functioning correctly.
Initial Setup
- Network monitor installation and configuration for automated data collection
- Probe and back-end system configuration
- Automated alert setup on supported devices
- WAN IP probe configuration
- Team assignment for active monitoring
- Automated alerting process configuration
Ongoing Monthly Services
- Automatic device health and utilization monitoring
- Internet connection and uptime status monitoring
- Historical connectivity logs for trend analysis
- Periodic manual network health verification
- Periodic alert and device health verification
- Firmware version monitoring on critical devices
Separately Billed
Not included in the monthly fee.
- Multiple ISP downtime alerts beyond one per month
- Firmware updates (billed separately)
- Hardware failure, malfunction, or replacement
- Issues from unauthorized equipment modifications
- Third-party vendor support or incident fees
- Shipping, courier, and logistics charges
- Out-of-warranty equipment remediation costs
- Spare parts, cables, adapters, and replacements